FAQ

Tickets

Where can I buy tickets?
You can buy tickets online through our website, or through Data Transmission, Resident Adviser or Event Elephant (preferred). There are a range of outlets who are also stocking tickets.

Are there booking fees?
Booking fees apply to each ticket bought, but the cheapest and easiest option is to use Event Elephant, click Tickets to buy.

When should I receive my tickets?
Tickets are sent out as an email, so you will receive them immediately. The e-ticket is attached to your email. You need to print this and bring it to site to exchange with a wristband.

I can’t use the tickets I’ve bought, can I get a refund?
Sorry, we don’t refund or resell tickets that can’t be used. You are welcome to request a name change by emailing: tickets@underhillfestival.co.uk

What if I’ve lost my tickets?
Sorry we cannot replace physical tickets if they are lost so please look after them.

Opening Times & Line-Up Info

What are the festival opening times?
Friday 29th July, Campsite open 11.30am, Festival site opens at 12pm. We request that you vacate the site by 12.00 pm on Sunday 31st July.

What time does the music start?
Music begins on Friday 29th at 1.00pm and ends at 4am. It then restarts noon on Saturday and ends again at 4am.

How can I find out who’s on and when?
There will be line ups and set times posted at the entrance to the site and on the different stages and tents.

Travel & Arriving

Where’s the nearest train station?
The nearest train station is Gillingham, Dorset (www.nationalrail.co.uk). There is a taxi rank at the station for you to connect to Ridgewood Park, East Knoyle (just off the A350) which is approximately 5 miles from the station.

Where can I park my car?
All parking is free at the festival and it’s not more than a two minute walk to the festival entrance. There are allocated parking areas for those camping – for everyone’s safety we do not allow cars to unload or stop in roadways or to be parked next to tents.

Is there a coach service?
Yes there is coach service running from Bristol Temple Meads which will cost a meager £6 return. We will also strive to organise alternative, cheap transport for any large groups coming from other regional, or major cities – please contact us on info@underhillfestival.co.uk

Car Share?
We have teamed up with Share2there.

How does Share2there work?
Share2there is completely free for all Underhill Festival attendees.

To use the service, all you need to do is go to the Share2there dedicated Underhill Festival page and click on the

Find people to car share with

You can create a journey as either a driver or a passenger, likewise you can search for journeys where you want to be a driver, or where you want to be a passenger.

You will need to register on your first visit, but this should only take a minute or so.

If you are renting a minibus or a bus and have a couple of spaces, use share2there to find takers and reduce your costs further!

If you are traveling with friends, even better. Just make sure you make it clear how many you are traveling with.

Camping & Accommodation

Is there a special area for caravans, campervans and trailer tents?
Unfortunately we aren’t able to accomodate caravans, campervans or trailer tents this year.

What are the campsites like?
Pretty Sweet – there is drinking water available and recycling facilities. PLEASE, PLEASE try and be conscious of your waste, though the site will be thoroughly cleared there is no replacement for recycling, and we will provide you with special bags for general waste and recycling.

How far is it to walk from the campsite?
Not far at all, you could crawl there.

Do I need to bring toilet roll?
Although we try our very best to keep the toilets well stocked, please bring your own toilet roll just in case!

Welfare

What are the facilities like for people with disabilities?
Our stewards will do all they can to help you enjoy the festival. Adapted toilets are available in both the festival site and campsite and there’s a dedicated camping area close to the festival entrance. Places in the disabled parking and camping area must be arranged in advance. Please get in touch: george@underhillfestival.co.uk.

Can I have a campfire or BBQ?
Open fires, candles, BBQs, gas, charcoal and Chinese lanterns are not allowed for safety reasons – sorry.

Can I bring alcohol?
Yes, you can bring a limited quantity (for personal consumption) of alcohol to drink in the campsite, but you won’t be able to take it into the festival arena. There will be two well-stocked bars within the festival site. All bars operate a Challenge 21 policy and you may be refused service if you cannot prove your age when asked.

Can I bring my pet?
With the exception of assistance dogs, we can’t allow pets of any kind onto the site, and please don’t even consider leaving an animal in your vehicle on the campsite.

Will there be medical support on site for emergencies?
Yes, a team of paramedics and first aiders will be on site for the duration of the festival, however they do not keep prescription medication so you should bring your supply for the festival.

Are there ever any thefts at the festival?
We have a professional security company on duty 24 hours a day making sure you are looked after in the best possible way, yet inevitably there are thefts reported at the festival.

Where can I smoke at the festival?
You won’t be able to smoke in any of the buildings and marquees at the festival, we have to enforce this law so please respect the no smoking signs.

Is there a cash machine?
No, please ensure that you bring enough cash to see you through the entirety of the festival.

If your question is not answered here or you need more information
email us at info@underfestival.co.uk

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